Support Ticket Guidelines

We appreciate your cooperation with the following guidelines to ensure effective and timely support:

DO Support DON'T Support
Account Issues Making Changes to Website Configuration
Technical Issues with Hosting Plan Customization Requests
Assistance with Add-ons Content Creation or Editing
Billing Inquiries Design Modifications
Troubleshooting Connectivity Problems SEO Optimization
Assistance with Platform Features

These guidelines are designed to streamline the support process, allowing us to focus on resolving issues promptly. Avoiding certain requests helps us maintain the efficiency and quality of our support services. Additionally, we encourage customers to explore our KnowledgeBase for self-help solutions before opening a ticket. Thank you for your understanding and cooperation.