We appreciate your cooperation with the following guidelines to ensure effective and timely support:
| DO Support | DON'T Support |
|---|---|
| Account Issues | Making Changes to Website Configuration |
| Technical Issues with Hosting Plan | Customization Requests |
| Assistance with Add-ons | Content Creation or Editing |
| Billing Inquiries | Design Modifications |
| Troubleshooting Connectivity Problems | SEO Optimization |
| Assistance with Platform Features |
These guidelines are designed to streamline the support process, allowing us to focus on resolving issues promptly. Avoiding certain requests helps us maintain the efficiency and quality of our support services. Additionally, we encourage customers to explore our KnowledgeBase for self-help solutions before opening a ticket. Thank you for your understanding and cooperation.